Refund Policy

Effective Date: January 29, 2019
Last Updated: July 25, 2025

At Bossed Up Fashion, we’re passionate about curating and crafting pieces you’ll love. Because many of our items are made-to-order or handmade with care, we have a strict but fair return policy to maintain quality and fairness to all of our customers.

Returns & Exchanges

We currently do not accept returns or exchanges on most items due to the nature of our products, including:

  • Handmade crochet items

  • Custom or made-to-order pieces

  • Accessories (e.g., earrings, hair items) for hygiene reasons

  • Items purchased on sale or with discount codes

We ask that you review product descriptions and size charts carefully before placing your order. If you have questions about a product before purchasing, feel free to reach out—we're happy to help!

Refund Eligibility (if applicable)

We will offer refunds only in the following cases:

  • You received the wrong item

  • Your item arrived damaged

  • A handmade item was never shipped or delivered and tracking confirms non-delivery

To be eligible for a refund:

  • You must notify us within 3 days of delivery

  • You must provide photo evidence of the incorrect or damaged item

  • The item must be unworn, unused, and in its original condition

Approved refunds will be processed back to your original method of payment. Please allow 5–10 business days for the refund to reflect, depending on your bank or credit card provider.

Non-Refundable Situations

We do not offer refunds for the following:

  • Buyer’s remorse or change of mind

  • Incorrect size or fit due to customer error

  • Delays caused by carriers or weather

  • Custom color selections or made-to-order requests

  • Orders marked as “delivered” by tracking but claimed as missing

We are not responsible for items lost or stolen in transit. For this reason, we highly recommend selecting tracked shipping at checkout.

Shipping Costs

Shipping costs are non-refundable unless the return is due to an error on our part. If a refund is approved, it will cover the item cost excluding original shipping charges.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please email us within 3 days of receiving it at:

📧 Bossedupseeknoapproval@gmail.com
Include:

  • Your order number

  • A clear photo of the item

  • A short description of the issue

We will evaluate and resolve the issue promptly.

Handmade Items & Processing Time

Please note that all handmade items (including crochet accessories, clothing, and home décor) may take 1–3 weeks to create and ship. These items are made with care and attention to detail. We thank you for your patience and understanding.

Cancellations

We do not accept cancellations once an order has been placed. Please double-check all details before confirming your order.

Need Help?

We’re here to make your shopping experience enjoyable and smooth. If you have questions about sizing, materials, or shipping before ordering, contact us anytime:

📧 Email: Bossedupseeknoapproval@gmail.com
📬 Mailing Address: Bossed Up Fashion, Po Box 8221 Charlottesville, VA 22901